Having trouble logging in?

Try the following troubleshooting suggestions:

  • Ensure you are on the correct website. Travellers from the below countries and regions should visit:
  • Australia: www.globusfamily.com.au
  • New Zealand: www.globusfamily.co.nz
  • South Africa: www.globusfamily.co.za
  • Asia: www.travel.globusfamily.com.au
  • Reset your password
  • Use a different device (ie. laptop, computer, mobile phone, tablet)
  • Try using a different browser (Google Chrome is most suited for MyAccount)
  • Try clearing your internet history, cache, and cookies